How to Set Up Call Forwarding to Hello Gubby

Find Your Hello Gubby Phone Number

Before configuring forwarding, you need your Hello Gubby phone number. This is the number calls will forward to.

1. Log in to your Hello Gubby dashboard at app.hellogubby.ai

2. Navigate to Settings and then Phone Numbers

3. Copy your assigned Hello Gubby number (it will look like a standard phone number)

Keep this number handy. You will enter it during the forwarding setup process.

Choose Your Forwarding Type

There are two main ways to forward calls:

Most businesses start with conditional forwarding. This lets you answer calls when you can, with Hello Gubby catching everything else.

Carrier Specific Instructions

Verizon Wireless

Full Forwarding (Immediate)

1. Open your phone dialer

2. Dial *72 followed by your Hello Gubby number (example: *72 555-123-4567)

3. Press the call button

4. Wait for confirmation tone or message

To disable: Dial *73

Conditional Forwarding (Busy or No Answer)

1. For busy: Dial *90 plus your Hello Gubby number

2. For no answer: Dial *92 plus your Hello Gubby number

To disable: *91 (busy) or *93 (no answer)

AT&T Wireless

Full Forwarding (Immediate)

1. Open your phone dialer

2. Dial *72 followed by your Hello Gubby number

3. Press the call button

4. Wait for the confirmation tone

To disable: Dial *73

Conditional Forwarding

1. For no answer: Dial **61* plus your Hello Gubby number, then #

2. For busy: Dial **67* plus your Hello Gubby number, then #

To disable: ##61# (no answer) or ##67# (busy)

T-Mobile

Full Forwarding (Immediate)

1. Open your phone dialer

2. Dial **21* followed by your Hello Gubby number, then #

3. Press the call button

To disable: Dial ##21#

Conditional Forwarding

1. For no answer: Dial **61* plus your Hello Gubby number, then ** followed by seconds (10, 15, 20, 25, or 30), then #

2. For busy: Dial **67* plus your Hello Gubby number, then #

To disable: ##61# (no answer) or ##67# (busy)

Google Voice

1. Open Google Voice settings at voice.google.com

2. Click the gear icon, then Calls

3. Find the Forward calls to linked numbers section

4. Click Add a new linked number

5. Enter your Hello Gubby phone number

6. Verify the number when prompted

VoIP Systems (General)

Most VoIP providers like RingCentral, Vonage, Nextiva, and 8x8 have call forwarding settings in their admin portal or app.

General steps:

1. Log in to your VoIP admin portal

2. Navigate to Call Handling or Call Forwarding

3. Add a forwarding number

4. Enter your Hello Gubby phone number

5. Choose forwarding type (immediate, busy, or no answer)

6. Save your settings

Check your provider's documentation for specific menu locations, or contact their support team for help.

Test Your Forwarding

After setting up forwarding, test it before relying on it for real calls:

1. Call your business number from a different phone

2. Listen for your Hello Gubby agent to answer

3. Ask a test question to confirm everything is working

4. Check your Hello Gubby dashboard to see the call logged

Tip: If you set up conditional forwarding, test both scenarios. Let the phone ring without answering to confirm calls forward after the set number of rings. Then test while your line is busy to confirm that scenario works too.

Troubleshooting Common Issues

Calls are not forwarding

Double check that you entered the Hello Gubby number correctly, including the area code. Some carriers require the full 10 digit number, while others need a 1 prefix. Try both formats if one does not work.

Forwarding works but callers hear ringing for too long

With conditional forwarding, adjust the number of rings before forwarding. Most carriers let you set this to 2 to 4 rings for faster handoff.

I hear a message saying forwarding is not available

Your phone plan may not include call forwarding, or it may require activation. Contact your carrier to confirm call forwarding is enabled on your account.

International numbers or toll free numbers

Forwarding to some number types may require additional steps. If you are forwarding from an international number or to a toll free Hello Gubby number, check with your carrier about any restrictions.

Note about carrier charges: Call forwarding may count against your plan minutes or incur per minute charges depending on your carrier and plan. Check with your provider to understand any costs associated with forwarding calls.

Managing Your Forwarding Schedule

Many businesses use different forwarding settings at different times:

• Business hours: Conditional forwarding (Hello Gubby as backup)

• After hours and weekends: Full forwarding (Hello Gubby handles everything)

• Vacation: Full forwarding with vacation specific messaging

You can switch between forwarding types anytime using the codes for your carrier. Some VoIP systems also offer scheduled forwarding that changes automatically based on time of day.

Next Steps

Once call forwarding is working, your Hello Gubby agent will answer every call that comes through. Make sure you have:

• Set up your FAQs so callers get accurate answers

• Configured notifications so you know when leads come in

• Connected your calendar if you want Hello Gubby to book appointments

• Set up call transfer rules for situations that need human attention

See the related guides in our help center for each of these features.