Choosing a Voice
Hello Gubby offers multiple voice options, including premium voices from ElevenLabs that sound remarkably natural. You can preview each voice before selecting one.
Voice Categories
Professional Voices
Clear, polished, and business appropriate. Great for professional services, legal, medical, and financial businesses. Sounds like a well trained receptionist.
Warm and Friendly Voices
Approachable, conversational, and welcoming. Ideal for salons, spas, home services, and customer facing businesses where personality matters.
Energetic Voices
Upbeat and enthusiastic. Works well for fitness, entertainment, and businesses with a youthful brand.
Calm and Reassuring Voices
Soothing and patient. Perfect for healthcare, senior services, and situations where callers may be anxious or need extra care.
How to Select a Voice
Go to your Hello Gubby dashboard at app.hellogubby.ai
Navigate to Agent Settings
Click Voice Selection
Browse available voices by category
Click the play button to preview each voice
Select your preferred voice
Click Save
Tip: Preview voices by listening to sample phrases. Consider how the voice sounds saying your business name, your common services, and your greeting. A voice that sounds good in general may not be the best fit for your specific business.
Setting Agent Personality
Beyond voice, your agent has a personality that affects how it communicates. This includes tone, formality, and conversational style.
Personality Traits
Trait | Low Setting | High Setting |
|---|---|---|
Formality | Casual, conversational, uses contractions | Professional, precise, formal language |
Warmth | Efficient, gets to the point | Friendly, builds rapport, adds personal touches |
Verbosity | Concise, brief responses | Detailed, thorough explanations |
Patience | Moves conversation forward quickly | Takes time, allows pauses, never rushes |
Adjust these settings in your Agent Settings to match your brand.
Industry Presets
Hello Gubby includes personality presets for each industry. When you selected your industry during setup, your agent inherited default personality settings optimized for that vertical:
Medical/Dental: High patience, moderate warmth, professional formality
Home Services: High warmth, moderate formality, efficient
Legal: High formality, moderate warmth, thorough
Salon/Spa: High warmth, casual formality, friendly
Real Estate: High warmth, professional formality, enthusiastic
These are starting points. Adjust them to fit your specific business.
Naming Your Agent
Your agent introduces itself by name at the start of each call. Choose a name that:
Sounds natural and approachable
Is easy to pronounce and remember
Fits your brand personality
Popular choices include common names like Sarah, Alex, or Jamie. Some businesses use branded names or names that reflect their identity. There is no wrong answer as long as it feels right for your callers.
To change your agent's name:
Go to Agent Settings
Find Agent Name
Enter your preferred name
Click Save
Customizing the Greeting
The greeting is what callers hear first. A good greeting is brief, identifies your business, and invites the caller to share their needs.
Default Greeting Format
"Hi, thank you for calling [Business Name]. This is [Agent Name]. How can I help you today?"
Custom Greeting Options
You can customize your greeting to include:
A brief tagline or value proposition
Current promotions or announcements
Seasonal messages
Specific instructions (like asking which service they need)
Example custom greetings:
"Thanks for calling Bright Nest Cleaning, where a spotless home is just a call away. I'm Sarah. How can I help?"
"Good afternoon! You've reached MJ Real Estate. I'm Alex, your virtual assistant. Are you looking to buy, sell, or just have some questions?"
"Hi there! Thanks for calling The Style Studio. This is Jamie. Are you calling to book an appointment?"
Keep it short: Greetings over 10 seconds feel too long. Get to the point quickly so callers can tell you what they need.
Handling Specific Situations
You can customize how your agent handles certain scenarios:
When the Agent Does Not Know
Configure what your agent says when it cannot answer a question. Options include:
Offer to take a message
Transfer to a human
Suggest visiting your website
Acknowledge the question and promise a callback
Emergency or Urgent Calls
Define what qualifies as urgent for your business and how the agent should respond. For home services, a burst pipe is urgent. For medical offices, certain symptoms require immediate escalation.
After Hours
Set a different personality or message for after hours calls. Some businesses prefer a more concise after hours agent that focuses on capturing information for a callback.
Testing Your Configuration
After making changes, always test:
Use the Test Call feature in your dashboard
Listen to how the greeting sounds
Ask questions to hear the agent's tone
Try different scenarios (booking, questions, emergencies)
Have someone unfamiliar with your business make a test call
Fresh ears catch things you might miss after hearing it repeatedly.
Language and Accent
Hello Gubby supports 50+ languages for businesses serving diverse communities. You can:
Set a primary language: The language your agent uses by default
Enable multi-language: Agent can switch languages based on how the caller speaks
Select regional accents: For some languages, different accents are available
To configure languages, go to Agent Settings and select Languages.
Best Practices
Match Your Existing Brand
If your marketing is casual and fun, your agent should be too. If your website and materials are formal and professional, your agent should match that tone.
Think About Your Callers
Consider who calls your business. Senior citizens may prefer a slower, patient agent. Busy professionals may want efficiency. Match your agent to your typical caller.
Iterate Based on Feedback
Review call transcripts and listen to recordings. If callers seem confused or impatient, adjust your settings. If callers respond positively, note what is working.
Keep Greetings Current
Update your greeting for holidays, special hours, or promotions. An outdated greeting mentioning last month's sale is a poor first impression.
Next Steps
With your agent's voice and personality configured, consider:
Setting up your FAQ knowledge base so the agent has accurate information
Configuring call transfers for situations that need human attention
Reviewing call transcripts after a few days to fine tune behavior
