What We Collect

When you use Hello Gubby ("the Platform"), we collect:

• Account information (name, email, phone number)

• Voice recordings and transcripts from calls handled by the Platform

• Chat and message history

• Business information you provide

• Usage data and analytics

How We Use Your Data

We use your information to:

• Provide and improve the Platform's AI voice and chat services

• Generate transcripts and call summaries

• Respond to your inquiries and provide support

• Send important updates about your account

• Monitor and improve Platform performance

AI and Third-Party Processing

The Platform uses AI services to handle voice and chat interactions. Your data is processed by cloud infrastructure, speech processing, and AI providers located in the United States. These providers are contractually obligated to protect your information. Anonymized data may be used to improve AI performance.

Voice Recording

By using the Platform, you consent to call recording for transcription and service improvement. You're responsible for complying with recording notification laws in your jurisdiction.

Data Sharing

We don't sell your data. We only share it with service providers who help operate the Platform, or when required by law.

Data Retention

We retain call transcripts and chat logs for one year, account data until cancellation plus 30 days, and billing records for seven years as required by law.

Data Security

We use encryption, secure servers, and regular security audits to protect your data. No system is 100% secure, but we follow industry best practices.

Your Rights

You can access, correct, or delete your data by contacting us at info@hellogubby.ai. We'll respond within 30 days.

Cookies

We use cookies to improve your experience. You can disable cookies in your browser settings.

Updates

We may update this policy and will notify you of material changes via email.

Contact Us

Have questions about our terms or need a complete copy of our Terms of Service or Privacy Policy? Contact us at support@hellogubby.com.